Projects sharing features with Papercups

Helpy is a customer support platform and omnichannel help desk designed to manage support tickets, knowledgebases, and community forums. It functions as a centralized hub that converts emails into trackable tickets and provides a web interface for support agents. The system includes an embeddable support widget for external websites that connects users to agents or AI chatbots. It also serves as a self-service knowledge base for hosting searchable help articles and as an identity integrator for connecting users to external providers via single sign-on protocols. The platform covers a broad r

Copilot is a self-hosted customer support platform that uses large language models and vectorized knowledge bases to automate user assistance. The system consists of an embeddable AI chat widget for website integration, a containerized management dashboard, and a vector database knowledge base. The platform includes an API orchestrator that processes structured API specifications, allowing language models to interact with external endpoints and operations. It manages specialized context for responses by indexing API definitions and documentation within a vector database. The infrastructure c

Element Web is a web-based communication client used for real-time messaging and collaboration via the decentralized Matrix protocol. It functions as an end-to-end encrypted messenger, a VoIP client for voice and video conferencing, and an interface for interacting with integrated bots and external bridges. The project distinguishes itself through a modular architecture that supports runtime module loading and external script imports to extend core capabilities. It provides extensive white-labeling options, allowing for the customization of application branding, visual themes, and the use of

This project is a self-hosted, cross-platform instant messaging platform featuring a Go backend and a protobuf-based messaging server. It provides a unified communication suite with native clients for iOS, Android, and web, utilizing gRPC and Protocol Buffers for efficient data exchange. The system is distinguished by an extensible chatbot framework that allows for the integration of automated bots and plugins via standardized service interfaces. It supports high-availability clustering with sharded load distribution and a pluggable database backend to ensure reliability and flexible data per

Open-IM-Server is an instant messaging server and cross-platform messaging backend designed for real-time text and media communication. It provides a distributed chat architecture that coordinates user sessions and group communications across multiple server nodes to support millions of concurrent users. The system features a scalable message distribution model that utilizes asynchronous message pipelines and distributed queueing to maintain reliability during traffic spikes. It employs multi-level data caching across local memory and distributed stores to reduce latency and uses a document-b

WuKongIM is a distributed instant messaging server designed for real-time chat and notifications. It functions as a decentralized communication cluster that utilizes a pub-sub message router to distribute data to individual users and large-scale group channels. The system includes a specialized AI chat streaming protocol to deliver low-latency, incremental responses from artificial intelligence agents. It also features a webhook event gateway that forwards communication status changes and message events to external business applications via callbacks. The platform provides infrastructure for

Lets-chat is a self-hosted team communication platform and XMPP chat server designed for private messaging. It provides a containerized communication environment for small teams to exchange messages and files, featuring a programmable REST API for automating conversations and managing messages from external tools. The platform functions as an XMPP gateway and server, ensuring interoperability with other compliant messaging clients. It distinguishes itself by supporting enterprise identity management, allowing administrators to verify user identities through local accounts or external director

FreeScout is a self-hosted, open-source help desk and ticket management system built with PHP. It functions as a customer support platform that enables teams to manage shared inboxes and organize customer email conversations into tickets. The platform distinguishes itself as a multi-channel support dashboard that integrates customer relationship management and a knowledge base system. It provides tools for tracking detailed customer profiles and organizational records while offering a programmable interface to manage and expose support articles. The system covers a broad range of support cap

Kaneo is an open-source project management platform built around a kanban board interface for organizing tasks into columns with drag-and-drop status management. It functions as a self-hosted task manager that supports multiple workspaces, organizations, and role-based access control, with all persistent data stored in a PostgreSQL relational database and exposed through a RESTful JSON API. The platform distinguishes itself through deep external integration capabilities, connecting project workflows to GitHub, Gitea, Slack, Discord, and Telegram with automated event-driven actions. A webhook

Whitebophir is a collaborative whiteboarding application designed for real-time visual collaboration. It enables multiple users to brainstorm and create content together on a shared virtual canvas using freehand sketching, geometric shapes, and text labels. The platform focuses on private workspace management, allowing the creation of restricted boards via unique URLs and token-based access control to manage editing permissions. It integrates real-time state synchronization for drawing updates and a built-in chat system for text communication between collaborators. The workspace includes too

CRMEB is a comprehensive e-commerce platform built on ThinkPHP 6, designed as a headless system that delivers standardized APIs to various frontend clients. It provides a unified backend to synchronize product catalogs, orders, and customer data across web browsers, mobile applications, and mini-programs. The platform supports diverse commerce models, including multi-vendor marketplaces where independent merchants manage their own stores, centralized chain store networks, and social commerce frameworks featuring affiliate distribution and community group buying. It also integrates specialized

Once Campfire is a self-hosted team chat platform and real-time messaging server. It provides a web-based communication environment for internal team messaging, featuring group channels, private direct messages, and a bot-integrated system for automating external messaging services. The platform is distributed as a dockerized collaboration suite, allowing for containerized deployment with bundled application dependencies and automated SSL provisioning. The system covers a broad range of collaboration capabilities, including chat management with granular access controls, file attachment shari

This project is a self-hosted communication suite and private messaging infrastructure. It is a containerized chat platform designed for deployment on independent hardware to maintain full control over user data and server dependencies. The system features a modular plugin framework that allows custom features and behaviors to be loaded into the client at runtime via manifest files. It is designed as a proxy-compatible service, supporting configurable network port routing to operate behind external reverse proxy servers. The platform covers capabilities for containerized service orchestratio

Baileys is a TypeScript API client library used to interact with the WhatsApp Web API via WebSockets without requiring a browser. It functions as a real-time communication tool that handles bidirectional data exchange and event-based socket connections. The project includes a dedicated toolkit for managing WhatsApp Business profiles and product catalogs, alongside a session manager that authenticates accounts using QR codes or pairing codes and persists session state to disk. Its capabilities cover a wide range of messaging functions, including multi-type message transmission, chat history s

OpenChat is a conversational AI agent builder and customer service automation platform that uses large language models to power customer support chatbots across multiple channels. It provides tools for defining AI agent behavior, training on custom knowledge, managing actions, and controlling autopilot responses per channel. The platform enables deploying AI agents on web, phone, email, SMS, and WhatsApp, with a unified inbox for managing conversations across all channels. It includes CRM synchronization, automated workflows, contact segmentation, and analytics for tracking customer satisfact

Botkit is a multi-platform chatbot framework designed to build conversational bots that operate across different messaging services using a unified interface. It provides a core system for multi-platform development, utilizing a platform adaptation layer to translate service-specific API payloads into a standardized internal format. The framework features a conversational dialog manager that coordinates multi-turn interactions through state-tracking, branching logic, and scripted flows. It employs a message processing middleware pipeline to intercept, normalize, and enrich incoming and outgoi

Erxes is a self-hosted business operating system that integrates marketing, sales, and customer support operations into a unified platform. It serves as an AI agent orchestrator, a business process automation tool, and a comprehensive suite for managing customer relationships and omnichannel experiences. The platform distinguishes itself through a self-hosted infrastructure model that ensures total ownership and privacy of organizational data. It features an AI orchestration framework that uses retrieval augmented generation to allow agents to reason over internal workspace data for automatin

Nanoclaw is an LLM agent orchestrator and multi-platform chat gateway designed to deploy and manage isolated AI agents. It provides a containerized runtime that executes agents within sandboxed Linux containers, ensuring filesystem and state isolation through dedicated workspaces and host bind-mounts. The project distinguishes itself through a unified routing pipeline that connects agents to diverse messaging platforms, including WhatsApp, Discord, Slack, Telegram, Signal, and iMessage. It integrates the Model Context Protocol to extend agent capabilities via managed external data and functio

Telethon is a Python asynchronous API wrapper and client library designed for interacting with the Telegram API. It implements the MTProto protocol to enable programmatic communication for both user accounts and bots. The project serves as a development framework for building custom Telegram clients and automating account actions. It provides the tooling necessary to create automated bots that manage group interactions and channel communications. The library supports messaging data integration and the automation of messaging workflows. It handles the translation of high-level calls into the

TelegramBots is a bot framework for Java and a client for the Telegram messaging platform. It provides the tools necessary to build automated assistants that communicate with the messaging API to send and receive messages and manage user interactions. The project enables the creation of conversational interfaces through custom keyboards and inline buttons. It supports the delivery of multimedia content, allowing bots to send and receive documents, photos, and other media files. The framework handles bot updates via polling or webhooks and supports the implementation of automated messaging wo

Faveo Helpdesk is an open-source, self-hosted customer support platform designed to centralize inquiries from multiple communication channels into a unified dashboard. Built on the Laravel framework, it provides a structured environment for teams to track, prioritize, and resolve support requests through automated routing and management workflows. The platform distinguishes itself through its focus on automated support orchestration and service operations management. It includes a conversational workflow builder that allows for the creation of automated chat sequences and intelligent routing

Franz is a multi-service messaging aggregator and unified communication workspace. It combines multiple chat, email, and calendar services into a single desktop interface to eliminate the need for switching between disparate applications. The project distinguishes itself through a privacy-focused browser wrapper that blocks third-party trackers and fingerprinting while using native system encryption for credential storage. It incorporates an AI conversation summarizer that can execute locally or via cloud hosting to condense missed messages and draft context-aware replies. The application pr

Zammad is an open-source ticketing software designed for tracking and resolving customer requests. It functions as an omnichannel help desk system that merges communication streams from email, chat, and social media into a unified ticket management interface. The platform distinguishes itself through a programmatic REST API for managing users, tickets, and knowledge base entries via OAuth2. It integrates identity management using SAML, LDAP, Active Directory, and Kerberos to provide single sign-on for support staff. The system includes tools for help desk automation, such as the definition o

This project is an open-source, self-hosted helpdesk system designed to centralize customer support operations. It functions as an omnichannel platform that aggregates inquiries from email, social media, and messaging services into a unified dashboard, while providing a dedicated portal for customers to track requests and access self-service documentation. The system distinguishes itself through deep integration with e-commerce platforms, allowing agents to view customer order history and profile data directly within the ticketing interface. It features a modular architecture that supports cu

Element Web is a web-based communication interface and collaboration platform built on the Matrix open standard. It functions as a client application for sending and receiving real-time messages and facilitating decentralized team communication. The project provides a cross-platform messaging interface that operates within web browsers and can be deployed as a standalone desktop application. It includes a multi-language user interface designed to support a global audience through localization.

Typebot is a visual chatbot builder and conversational platform designed for lead generation and data collection. It provides a drag-and-drop workflow designer that converts visual nodes into structured conversation logic, allowing users to build interactive forms and chatbots with conditional routing. The platform is designed as a self-hosted conversational infrastructure, enabling the deployment of the entire application stack on private servers using Docker and PostgreSQL. This allows for complete control over data storage and server maintenance. The system integrates with external servic

Converse.js is an embeddable, self-hosted XMPP chat client that runs entirely in the browser. It communicates with XMPP servers using standard XML stanzas over WebSocket or BOSH transports, and provides end-to-end encryption through the OMEMO protocol with double ratchet algorithm and X3DH key exchange. The client is built on a plugin-based architecture that allows extending core functionality at runtime without modifying the client itself, and uses a DOM-based rendering approach with an event-driven message bus for internal coordination. The client manages message history through XEP-0313 Me