OpenChat is a conversational AI agent builder and customer service automation platform that uses large language models to power customer support chatbots across multiple channels. It provides tools for defining AI agent behavior, training on custom knowledge, managing actions, and controlling autopilot responses per channel.
The platform enables deploying AI agents on web, phone, email, SMS, and WhatsApp, with a unified inbox for managing conversations across all channels. It includes CRM synchronization, automated workflows, contact segmentation, and analytics for tracking customer satisfaction and recurring issues. Key capabilities include automatic PII redaction, OpenAPI-based action execution, and a dual-purpose knowledge base that simultaneously serves a public help center and trains the AI.
Organizations can manage team roles, configure office hours, and integrate with tools like Zapier for event-driven automation. The system also supports phone system integration via SIP, outbound call initiation, and AI-powered email management with custom domains and opt-out handling.
