FreeScout is a self-hosted, open-source help desk and ticket management system built with PHP. It functions as a customer support platform that enables teams to manage shared inboxes and organize customer email conversations into tickets.
The platform distinguishes itself as a multi-channel support dashboard that integrates customer relationship management and a knowledge base system. It provides tools for tracking detailed customer profiles and organizational records while offering a programmable interface to manage and expose support articles.
The system covers a broad range of support capabilities, including automated ticket assignment, automated customer responses, and team collaboration features such as internal notes and collision detection. It also includes an API for external platform integration, mobile support for iOS and Android, and a module-based architecture for extending functionality.
Installation is supported via container images, auto-installers, and automated scripts.
