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Categorizes contacts into groups based on shared attributes or interaction history for targeted engagement.
Distinguishing note: Focuses on dynamic grouping of customer records rather than static database filtering.
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Chatwoot is a self-hosted, omnichannel customer support platform designed to aggregate messages from diverse social and digital channels into a single, collaborative team inbox. It provides organizations with full data ownership and control over their support infrastructure, ensuring strict logical separation of customer data through multi-tenant architecture. By centralizing communication, the platform enables teams to manage, route, and resolve inquiries within a unified workspace that maintains complete interaction history for every contact. The platform distinguishes itself through an eve
Enables the creation of custom contact groups using multi-filter criteria for efficient management.