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Marks a customer insight as resolved with optional resolution details.
Distinct from Data Insight Generators: Distinct from Generative AI Insights: focuses on closing out insights rather than generating or viewing them.
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OpenChat is a conversational AI agent builder and customer service automation platform that uses large language models to power customer support chatbots across multiple channels. It provides tools for defining AI agent behavior, training on custom knowledge, managing actions, and controlling autopilot responses per channel. The platform enables deploying AI agents on web, phone, email, SMS, and WhatsApp, with a unified inbox for managing conversations across all channels. It includes CRM synchronization, automated workflows, contact segmentation, and analytics for tracking customer satisfact
The platform updates an insight's status to resolved and accepts optional resolution details to close the loop.