glpi-project/glpi
Glpi
GLPI is an open-source IT asset management platform and helpdesk ticketing system. It provides a centralized engine for handling incidents and service requests with structured workflows, SLA tracking, and service catalog integration, while also managing the full lifecycle of IT assets including hardware, software, and inventory tracking.
The platform distinguishes itself through agentless network discovery that scans networks and collects inventory data from devices without requiring installed agents, and a plugin-based modular architecture that extends core functionality through a community-maintained ecosystem. It also offers remote software deployment capabilities, mobile device policy enforcement, and a REST API integration layer for external tool connectivity.
Additional capabilities include data center asset management, software license tracking with cost and compliance oversight, security alert monitoring, and multi-tenant data isolation for supporting multiple entities within a single instance. The system is built on a database-driven inventory model and provides a plugin catalog for discovering and installing community extensions.
Features
- Ticketing Systems - Provides a structured ticketing system for handling incidents and service requests with SLA management.
- Structured Ticketing Workflows - Provides a centralized engine for handling incidents and service requests with SLA tracking.
- SLA-Driven Ticket Managers - Handles incidents and service requests through a structured ticketing system with SLAs and service catalogs.
- Helpdesk Systems - Handles incidents and service requests through a structured system with SLAs and service catalogs.
- IT Asset Management Systems - Manages the full lifecycle of IT assets and services, including hardware, software, and support requests.
- Agentless Network Scanners - Scans networks and collects inventory data without requiring agents on managed devices.
- Network Device Discovery - Scans networks and collects inventory data from devices without requiring installed agents.
- Plugin-Based Architectures - Extends core functionality through a community-maintained plugin system that integrates via defined hooks and APIs.
- IT Asset Management - Manages the full lifecycle of IT assets including hardware, software, and inventory tracking.
- Relational Inventory Schemas - Stores all asset and configuration data in a relational database schema for flexible management.
- Multi-Tenant Resource Isolation - Separates organizational data through database-level partitioning to support multiple entities within a single instance.
- Remote Software Deployers - Pushes software installations and updates to managed devices from a central console.
- License Trackers - Centralizes software license records, costs, and compliance information for organizational oversight.
- RESTful API Interfaces - Provides a programmatic interface for external tools to interact with asset, ticket, and user data via HTTP methods.
- Plugin Catalog Installers - Discovers and installs community-contributed extensions to add new features or integrations.
- Security Alert Monitors - Aggregates and manages security-related notifications and alerts across the infrastructure.
- IT Asset Management - Resource management system with an administrative interface.
- Asset Management - IT resource manager with an administrative interface.
