Helpdesk ticketing system

Zammad is an open-source ticketing software designed for tracking and resolving customer requests. It functions as an omnichannel help desk system that merges communication streams from email, chat, and social media into a unified ticket management interface. The platform distinguishes itself through a programmatic REST API for managing users, tickets, and knowledge base entries via OAuth2. It integrates identity management using SAML, LDAP, Active Directory, and Kerberos to provide single sign-on for support staff. The system includes tools for help desk automation, such as the definition o

This project is an open-source, self-hosted helpdesk system designed to centralize customer support operations. It functions as an omnichannel platform that aggregates inquiries from email, social media, and messaging services into a unified dashboard, while providing a dedicated portal for customers to track requests and access self-service documentation. The system distinguishes itself through deep integration with e-commerce platforms, allowing agents to view customer order history and profile data directly within the ticketing interface. It features a modular architecture that supports cu

Frappe Helpdesk is a customer support platform built on the Frappe framework. It serves as a ticketing management system for routing customer requests to agents and tracking the lifecycle of support issues from submission to resolution. The system includes a self-service knowledge base for creating searchable libraries of help articles and an SLA monitoring tool for defining and tracking response time targets. The platform manages the coordination of customer issues through agent and user portals. It provides capabilities for support team workflow automation, such as automatic ticket assignm

osTicket is an open-source help desk software and ticket management system designed to centralize customer support inquiries from emails, web forms, and API requests. It functions as a multi-channel support tool that converts incoming communications into a structured queue for agent resolution and IT help desk management. The platform features a dedicated customer support portal where users can submit requests, track ticket status, and access a self-service knowledgebase of help articles and FAQs. It integrates secure OAuth2 email authentication to retrieve and send messages without storing l

FreeScout is a self-hosted, open-source help desk and ticket management system built with PHP. It functions as a customer support platform that enables teams to manage shared inboxes and organize customer email conversations into tickets. The platform distinguishes itself as a multi-channel support dashboard that integrates customer relationship management and a knowledge base system. It provides tools for tracking detailed customer profiles and organizational records while offering a programmable interface to manage and expose support articles. The system covers a broad range of support cap

Helpy is a customer support platform and omnichannel help desk designed to manage support tickets, knowledgebases, and community forums. It functions as a centralized hub that converts emails into trackable tickets and provides a web interface for support agents. The system includes an embeddable support widget for external websites that connects users to agents or AI chatbots. It also serves as a self-service knowledge base for hosting searchable help articles and as an identity integrator for connecting users to external providers via single sign-on protocols. The platform covers a broad r

Chatwoot is a self-hosted, omnichannel customer support platform designed to aggregate messages from diverse social and digital channels into a single, collaborative team inbox. It provides organizations with full data ownership and control over their support infrastructure, ensuring strict logical separation of customer data through multi-tenant architecture. By centralizing communication, the platform enables teams to manage, route, and resolve inquiries within a unified workspace that maintains complete interaction history for every contact. The platform distinguishes itself through an eve

Papercups is an open-source live chat platform and self-hosted customer messaging system. It provides a real-time communication infrastructure consisting of an embeddable web widget for customers and a containerized administrative dashboard for support teams. The platform features an omnichannel messaging hub that aggregates and normalizes conversations from email, SMS, and third-party chat channels into a single unified stream. It also includes a framework for deploying automated FAQ chatbots to handle initial inquiries and a real-time session monitoring tool that allows agents to view a use

Libredesk is an omnichannel support management system designed to unify live chat and email communications into a single dashboard. It provides a comprehensive environment for managing customer interactions, agent roles, and team assignments to organize support workloads. The project distinguishes itself through AI customer support automation, which includes generating automated responses and refining message tones. It also supports the development and integration of custom chat widgets using WebSockets and JavaScript APIs. The system covers a broad set of capabilities, including customer re

Django Helpdesk is an open-source, web-based ticketing system built on the Django framework. It provides a centralized platform for tracking and resolving support requests, enabling organizations to manage internal helpdesk operations and customer communication through a modular, Python-based architecture. The system distinguishes itself by offering a public-facing support portal that allows users to submit and view tickets without requiring authentication. It also includes integrated workflow tools such as kanban boards for visualizing task progress and automated routing rules that assign in

Faveo Helpdesk is an open-source, self-hosted customer support platform designed to centralize inquiries from multiple communication channels into a unified dashboard. Built on the Laravel framework, it provides a structured environment for teams to track, prioritize, and resolve support requests through automated routing and management workflows. The platform distinguishes itself through its focus on automated support orchestration and service operations management. It includes a conversational workflow builder that allows for the creation of automated chat sequences and intelligent routing

GLPI is an open-source IT asset management platform and helpdesk ticketing system. It provides a centralized engine for handling incidents and service requests with structured workflows, SLA tracking, and service catalog integration, while also managing the full lifecycle of IT assets including hardware, software, and inventory tracking. The platform distinguishes itself through agentless network discovery that scans networks and collects inventory data from devices without requiring installed agents, and a plugin-based modular architecture that extends core functionality through a community-