opencx-labs/copilotArchived
Copilot
Copilot 是一个自托管的客户支持平台，使用大语言模型（LLM）和向量化知识库来自动化用户协助。该系统由用于网站集成的可嵌入 AI 聊天小部件、容器化管理仪表板和向量数据库知识库组成。
该平台包含一个 API 编排器，用于处理结构化的 API 规范，允许语言模型与外部端点和操作进行交互。它通过在向量数据库中索引 API 定义和文档来管理响应的专门上下文。
该基础设施涵盖了用于服务器和后台工作进程的容器化服务编排、基于队列的异步处理，以及用于监控实时用户交互的管理界面。该系统还处理数据库模式迁移和知识索引。
Features
- AI Support Automation - Automates customer support using large language models, vectorized knowledge, and an embeddable chat interface.
- Customer Support Platforms - Ships a comprehensive self-hosted platform for automating customer support using large language models and vectorized knowledge.
- Vector Knowledge Bases - Utilizes a vector knowledge base to store and retrieve document embeddings for AI-driven semantic search.
- Vector Storage - Employs specialized vector storage to index and retrieve contextual information for the support system.
- Cloud Suite Orchestrators - Orchestrates a complete suite of containerized services including servers, workers, dashboards, and databases.
- Containerized Service Orchestration - Manages a suite of backend workers and databases within isolated container environments for consistent deployment.
- Multi-Service Container Orchestration - Deploys a multi-service environment using isolated containers for the server, background workers, and database.
- LLM Orchestration - Implements an orchestrator that processes API specifications to automate complex interaction flows between LLMs and external endpoints.
- API Specification Contexts - Injects structured API definitions as context into the language model to enable automated interaction with external operations.
- Embeddable Chat Widgets - Ships an embeddable client-side chat component that integrates into external websites via a script.
- Support Agent Dashboards - Provides a centralized management dashboard for support agents to oversee user interactions.
- API Specification Importers - Provides tools to import and parse structured API specification files to inform the AI's understanding of system endpoints.
- Background Job Queues - Implements an asynchronous worker system to handle long-running computations without blocking the user interface.
- Agent Interaction Monitors - Allows administrators to observe and manage live interactions between users and the AI support assistant.
- AI Interaction Monitoring - Tracks and manages real-time interactions between users and the support assistant through a dedicated dashboard.
- Support Chat Widgets - Provides an embeddable interface that connects website visitors to an automated AI support assistant.
