erxes/erxes

Features

• Business Operations Tools - Integrates marketing, sales, and customer support operations into a single, self-hosted unified business operating system.
• Self-Hosted Infrastructure - Designed for deployment on private servers to ensure total ownership and privacy of sensitive organizational data.
• Agentic RAG Platforms - Employs retrieval augmented generation to allow AI agents to reason and act based on private internal workspace data.
• AI Agent Orchestration - Orchestrates AI agents that use retrieval augmented generation to reason over internal workspace data for automation.
• Grounded - Provides AI agents that reason over internal workspace data to automate record updates and ticket resolution.
• Business Operating Systems - Integrates marketing, sales, and support into a single self-hosted platform to replace fragmented SaaS tools.
• Business Workflow Automation - Features a visual sequence builder using drag-and-drop triggers to automate repetitive business tasks and data operations.
• Customer Relationship Management - Implements a system to track contacts, segment users, and organize product data to unify marketing and sales.
• Omnichannel Support Platforms - Aggregates communications from email, social media, and chat into a unified queue with routing and SLA tracking.
• Sales Pipeline Automation - Automates repetitive tasks and executes business actions based on sales deal stage changes.
• Sales Pipeline Management - Tracks deals and lead conversions through customizable Kanban boards and automated pipeline triggers.
• Business Process Automation Tools - Offers a visual workflow builder with drag-and-drop triggers to execute automated actions across operational modules.
• Unified Business Operations Infrastructure - Integrates marketing, sales, and customer support tools into a unified self-hosted infrastructure to streamline experience management.
• Headless Content Management Systems - Provides a flexible headless CMS for publishing websites, knowledge bases, and e-commerce storefronts.
• Event-Driven Workflows - Implements a visual sequence builder to execute automated actions triggered by specific system events and webhooks.
• Experience Management - Includes a comprehensive suite to engage customers and resolve inquiries to improve overall satisfaction.
• Private Data Hosting - Offers the option to deploy the entire application stack on self-managed servers for total data ownership.
• Message Routing - Aggregates communications from email, social media, and chat into a single unified queue for routing and SLA tracking.
• Lead Capture Forms - Provides customizable landing pages, forms, and pop-ups for capturing visitor data and generating leads.
• Marketing Performance Optimization - Implements a system to track campaign performance and optimize conversion rates to drive growth.
• Retail Point of Sale Systems - Includes a retail checkout interface for processing immediate transactions and managing associated inventory movements.
• Omnichannel Commerce Management - Provides unified administration of product catalogs, orders, and customer data across multiple digital sales channels.
• Project Workspaces - Offers shared workspaces to organize team resources, tasks, and development cycles.
• Operational Task Coordination - Provides a shared workspace for coordinating operational tasks and resources among team members.
• Headless CMS - Provides a headless CMS for publishing website content, knowledge bases, and e-commerce storefronts via APIs.
• Customer Portals - Ships a dedicated web interface allowing clients to securely access their accounts and manage business interactions.
• Platform Extension Plugins - Implements a plugin-based architecture allowing custom logic, routes, and templates to be integrated without modifying core code.
• Workspace Isolations - Organizes organizational data into secure shared environments with granular permission controls for different team roles.
• Plugin Development Frameworks - Provides a framework and API for creating modular extensions to add new features to the platform.
• Plugin-Based Extensibility - Provides a plugin-based framework allowing developers to inject custom logic and new features into the core system.
• Chat Widget Integrations - Integrates chat widgets, pop-ups, and knowledge bases into websites via script installation or tag managers.
• Customer Widget Deployment - Allows embedding of interactive elements like chat windows and forms into external websites to engage visitors.
• Business and Operations - Unifies marketing, sales, and support operations.

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