XianyuAutoAgent is a multi-agent orchestration framework and large language model chatbot designed to automate customer service and sales interactions on a marketplace platform. It functions as a system of specialized AI entities, including context-aware conversational agents and automated price negotiation bots, to manage peer-to-peer conversational commerce.
The framework distinguishes itself through an intent-based routing mechanism that dispatches queries to specialized agents and utilizes a multi-expert collaborative decision process to determine response strategies. It features dedicated price negotiation logic that executes stepped price reduction strategies based on predefined business rules to automate bargaining.
The system covers a broad range of capabilities including dialogue context persistence for session management, custom AI persona management via prompt-driven behavior configuration, and the integration of external knowledge through web search. These components enable a persistent automated customer service presence to handle inquiries and drive engagement.