# pagerduty/incident-response-docs

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1,046 stars · 221 forks · Dockerfile · Apache-2.0

## Links

- GitHub: https://github.com/PagerDuty/incident-response-docs
- Homepage: https://response.pagerduty.com
- awesome-repositories: https://awesome-repositories.com/repository/pagerduty-incident-response-docs.md

## Topics

`documentation` `incident-response` `oncall` `pagerduty` `team-security`

## Description

This project provides a comprehensive framework for incident management, offering standardized procedures and operational guidance for handling technical emergencies. It serves as a structured resource for defining incident response workflows, establishing severity classification systems, and coordinating team roles during high-stakes operational events.

The documentation is maintained as version-controlled, markdown-based content, enabling collaborative updates through peer review workflows. This approach allows organizations to manage their operational knowledge as code, ensuring that procedures for on-call rotations, staff training, and post-incident analysis remain accurate and accessible.

The repository includes a hierarchical information architecture that organizes complex operational guidance into navigable categories. This structure supports the entire lifecycle of incident management, from initial crisis response and communication strategies to the final review of resolved issues to identify root causes and prevent future service disruptions.

## Tags

### Security & Cryptography

- [Operations and Incident Response](https://awesome-repositories.com/f/security-cryptography/security/operations-and-incident-response.md) — Establishes standardized procedures and roles for coordinating team efforts during technical emergencies.
- [Incident Response Resources](https://awesome-repositories.com/f/security-cryptography/security/operations-and-incident-response/incident-response-resources.md) — Provides structured educational materials and role-based guidance to prepare staff for incident participation.
- [Incident Response Training Materials](https://awesome-repositories.com/f/security-cryptography/security/operations-and-incident-response/incident-response-training-materials.md) — Provides structured guidance and educational materials for specific operational roles. ([source](https://response.pagerduty.com/))

### System Administration & Monitoring

- [Incident Response Frameworks](https://awesome-repositories.com/f/system-administration-monitoring/incident-response-platforms/incident-response-frameworks.md) — Provides a collection of standardized procedures and roles for managing technical emergencies and team communication.
- [Incident Management Documentation](https://awesome-repositories.com/f/system-administration-monitoring/alerting-and-incident-management/incident-management-documentation.md) — Provides structured resources for training personnel and establishing consistent workflows for incident resolution.
- [Incident Management](https://awesome-repositories.com/f/system-administration-monitoring/incident-management.md) — Coordinates leadership and communication strategies during high-stakes events to maintain organizational stability. ([source](https://response.pagerduty.com/))
- [Incident Response Role Assignments](https://awesome-repositories.com/f/system-administration-monitoring/incident-management/incident-commander-assignments/incident-response-role-assignments.md) — Designates specific responsibilities to team members to ensure structured coordination and clear accountability. ([source](https://response.pagerduty.com/))
- [Incident Severity Classification Systems](https://awesome-repositories.com/f/system-administration-monitoring/incident-management/incident-severity-classification-systems.md) — Categorizes technical issues by impact level to determine response urgency and resource allocation. ([source](https://response.pagerduty.com/))
- [Post-Incident Review Guides](https://awesome-repositories.com/f/system-administration-monitoring/incident-management/post-incident-review-guides.md) — Facilitates structured reviews of resolved issues to identify root causes and implement process improvements. ([source](https://response.pagerduty.com/))
- [Incident Response Workflows](https://awesome-repositories.com/f/system-administration-monitoring/incident-response-workflows.md) — Provides standardized procedures for managing technical issues from detection through resolution. ([source](https://github.com/pagerduty/incident-response-docs#readme))
- [On-Call Schedule Configurations](https://awesome-repositories.com/f/system-administration-monitoring/on-call-schedule-displays/on-call-schedule-configurations.md) — Defines professional duties and alerting principles for managing engineering on-call rotations.

### DevOps & Infrastructure

- [Guides](https://awesome-repositories.com/f/devops-infrastructure/devops/operational-reliability/guides.md) — Provides best practices for defining on-call expectations, classifying incident severity, and maintaining system stability.

### Software Engineering & Architecture

- [Incident Analysis](https://awesome-repositories.com/f/software-engineering-architecture/incident-analysis.md) — Facilitates structured reviews of resolved issues to identify root causes and prevent future failures.