openai/openai-cs-agents-demo
Openai Cs Agents Demo
This is a demonstration project from OpenAI that showcases a multi-agent customer service workflow built with the OpenAI Agents SDK. It coordinates several specialized AI agents to handle common airline support tasks such as flight booking and cancellation, refunds and compensation, seat and special service requests, real-time flight information, and airline policy FAQ responses, all within a single conversational interface.
The system routes incoming customer requests to the appropriate specialized agent based on intent, and enforces guardrails to block off-topic or malicious requests. It supports both synchronous agent execution and a managed runtime that handles turn management, tool execution, and handoffs across multiple coordinated steps. Responses can be streamed token by token for a natural, interactive conversation flow, and the chat interface can be deeply customized to match the host application's look and feel.
The project includes features for file attachment handling, interactive widget rendering, source and entity annotation, and thread-based conversation state persistence. It also provides a voice agent pipeline connecting speech recognition, agent processing, and text-to-speech for voice-based interactions. The backend can be deployed on OpenAI's infrastructure or self-hosted, with isolated agent workspaces for safe execution of coding or document tasks.
