This project is an AI-driven phone agent platform and telephony gateway designed to automate inbound and outbound voice interactions. It functions as a conversational voicebot system that utilizes large language models to conduct natural language phone conversations for customer support and data collection.
The platform distinguishes itself through the integration of retrieval-augmented generation, allowing voice agents to search internal knowledge bases for domain-specific answers during live calls. It features automated language detection to support multilingual conversations and a system for parsing unstructured audio into structured data fields based on predefined schemas.
The system includes capabilities for multi-channel messaging via SMS, real-time telemetry monitoring for latency and token usage, and safety-layer moderation to block harmful content. It also provides tools for call recording, conversation review, and language model fine-tuning using historical transcripts.
