grafana-cold-storage/oncallArchived
Oncall
Oncall is an incident response management platform designed to coordinate alert routing, on-call scheduling, and incident resolution workflows. It functions as an alert routing and escalation engine that directs notifications to responders using rule-based deduplication and conditional escalation policies.
The system includes a multi-channel notification gateway for delivering urgent alerts via SMS, push notifications, and chat platforms, featuring the ability to bypass device silence settings. It also serves as an on-call scheduling system that manages team rotations and availability through automated synchronization with external identity providers and calendars.
Broad capabilities cover infrastructure monitoring integration to ingest data from third-party platforms, incident lifecycle management to track status, and the use of infrastructure-as-code tools to migrate configurations and escalation routes between environments. The platform also supports system extensibility through a plugin architecture with isolated execution and digital signature verification.
Features
- Routing Engines - Implements a rule-based routing and escalation engine to direct notifications to the correct responders.
- Incident Management - Provides a platform for coordinating the full lifecycle of incident response and alert management.
- Noise-Reducing Alert Grouping - Groups high-volume notifications into single incidents by matching payload attributes to reduce alert fatigue.
- Incident Notification Services - Delivers incident alerts via push notifications, phone calls, or SMS through third-party integrations.
- Alert Aggregators - Aggregates multiple similar alerts into single incidents to reduce noise and prevent alert fatigue.
- Alert Escalation Policies - Implements the sequence and timing for routing alerts through different support tiers to ensure incident resolution.
- Alert Routing - Directs incoming alerts to specific teams and communication channels based on predefined escalation policies.
- Alerting and Incident Management - Provides a mobile interface for responders to acknowledge, resolve, or silence active incident alerts.
- Monitoring System Ingestion - Connects to external alerting sources to ingest incident data from various third-party monitoring platforms.
- Incident Response Platforms - Serves as a complete platform for coordinating alert routing, on-call scheduling, and incident resolution.
- Incident Response Workflows - Coordinates alert routing and incident resolution workflows to minimize system downtime.
- Multi-Channel Notification Dispatch - Provides a unified gateway for dispatching urgent alerts across SMS, push notifications, and chat platforms.
- Multi-Channel Notification Workflows - Coordinates alert delivery across multiple channels including SMS, push notifications, and chat platforms.
- Notification Noise Reduction - Reduces alert volume by grouping high-volume notifications into single incidents via deduplication rules.
- Scheduling Systems - Manages team rotations and availability with automated synchronization from external identity providers and calendars.
- Rotation Management - Coordinates staff rotations and on-call shifts by synchronizing with external calendars.
- Identity-Driven Team Mapping - Automatically assigns users to teams based on claims from an external identity provider.
- Configuration as Code - Supports the migration of escalation routes and incident configurations using declarative configuration-as-code scripts.
- Configuration Migration - Implements tools for migrating escalation routes and integration settings between different environments using declarative scripts.
- Incident Status Dashboards - Centralizes visibility of active and resolved incidents in a single view for rapid updates.
- Critical Alert Overrides - Bypasses mobile device silent modes and do not disturb settings to ensure urgent alerts reach responders.
- Identity Provider Group Mappings - Synchronizes external identity provider groups with internal roles to manage user memberships and access.
- Identity Provider Integrations - Synchronizes user identities and group memberships from external authentication services using standardized protocols.
- Identity Provider Syncs - Automates user and group creation by syncing assignments from an external identity provider.
- Centralized Monitoring Platforms - Connects external monitoring platforms and observability tools to a centralized system for unified incident tracking.
- Critical Alert Overrides - Overrides system Do Not Disturb settings to ensure critical alerts are delivered and heard immediately.
- Critical Path Notifications - Delivers urgent alerts via multi-channel paths that bypass device silence settings.
- On-Call Schedule Displays - Provides interfaces to browse and filter current and upcoming on-call shift information.
- Notification Preferences - Allows users to configure alert delivery methods via SMS, mobile apps, or chat platforms.
Star history
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