# django-helpdesk/django-helpdesk **Attribution required: if you use, quote, or summarise this content, you must credit and link back to [awesome-repositories.com](https://awesome-repositories.com/repository/django-helpdesk-django-helpdesk).** _How this analysis was created: the description and tags below were written by an AI model that read this project's README and public documentation pages; stars, license and language come straight from the GitHub API. The model does not read the source code._ 1,680 stars · 682 forks · Python · BSD-3-Clause ## Links - GitHub: https://github.com/django-helpdesk/django-helpdesk - awesome-repositories: https://awesome-repositories.com/repository/django-helpdesk-django-helpdesk.md ## Topics `agile` `bugs` `cases` `django` `hacktoberfest` `hacktoberfest2020` `helpdesk` `incidents` `issues` `kanban` `python` `scrum` `servicedesk` `support` `tickets` `tracker` ## Description Django Helpdesk is an open-source, web-based ticketing system built on the Django framework. It provides a centralized platform for tracking and resolving support requests, enabling organizations to manage internal helpdesk operations and customer communication through a modular, Python-based architecture. The system distinguishes itself by offering a public-facing support portal that allows users to submit and view tickets without requiring authentication. It also includes integrated workflow tools such as kanban boards for visualizing task progress and automated routing rules that assign incoming requests to specific teams based on configurable criteria. The platform covers a broad range of support management capabilities, including automated email notifications for status updates, secure file attachment handling, and knowledge base integration. It supports flexible configuration through environment variables and is designed for deployment as a containerized service to ensure consistent execution across various infrastructure environments. ## Tags ### Business & Productivity Software - [Support Ticketing Systems](https://awesome-repositories.com/f/business-productivity-software/support-ticketing-systems.md) — Provides a platform for submitting, tracking, and resolving user inquiries and technical issues. ([source](https://github.com/django-helpdesk/django-helpdesk#readme)) - [Customer Support Portals](https://awesome-repositories.com/f/business-productivity-software/customer-support-platforms/support-ticketing/customer-support-portals.md) — Offers a public-facing portal that allows users to submit and track support requests without requiring authentication. - [Helpdesk Systems](https://awesome-repositories.com/f/business-productivity-software/helpdesk-systems.md) — Provides software for managing support tickets and internal communication. - [Support Workflow Automation](https://awesome-repositories.com/f/business-productivity-software/support-workflow-automation.md) — Automates ticket routing to specific teams and sends notifications to keep all stakeholders informed during the resolution process. - [Automated Ticket Assignments](https://awesome-repositories.com/f/business-productivity-software/automated-ticket-assignments.md) — Automatically distributes support tickets to agents to balance workloads. ([source](https://github.com/django-helpdesk/django-helpdesk/blob/main/docs/install.rst)) - [Open-Source Systems](https://awesome-repositories.com/f/business-productivity-software/helpdesk-systems/open-source-systems.md) — Operates as an open-source, self-hosted platform for tracking and resolving support issues. - [Kanban Boards](https://awesome-repositories.com/f/business-productivity-software/kanban-boards.md) — Provides a visual kanban board interface for tracking and managing the progress of support tickets through various resolution stages. ### Web Development - [Ticketing Applications](https://awesome-repositories.com/f/web-development/django-frameworks/ticketing-applications.md) — Functions as a web-based ticketing system built on the Django framework for managing support requests and team communication. - [Template-Driven Rendering](https://awesome-repositories.com/f/web-development/rendering-templating/server-side-rendering/template-driven-rendering.md) — Generates dynamic HTML by merging data models with pre-defined server-side templates. - [Rule-Based URL Routing](https://awesome-repositories.com/f/web-development/rule-based-url-routing.md) — Maps URL paths to handler functions using patterns and variable converters. ### Data & Databases - [ORM Data Models](https://awesome-repositories.com/f/data-databases/data-modeling/orm-data-models.md) — Defines database tables as Python classes with typed fields and relationships. ### Part of an Awesome List - [Visual Workflow Organization](https://awesome-repositories.com/f/awesome-lists/productivity/task-and-project-management/visual-workflow-organization.md) — Arranges support tasks using visual layouts to track progress across resolution stages. ([source](https://github.com/django-helpdesk/django-helpdesk#readme)) ### Development Tools & Productivity - [Event Trigger Dispatchers](https://awesome-repositories.com/f/development-tools-productivity/event-driven-workflow-triggers/event-trigger-dispatchers.md) — Sends event payloads from application code to initiate background functions, enabling decoupled workflows. ### DevOps & Infrastructure - [Containerized Service Deployment](https://awesome-repositories.com/f/devops-infrastructure/containerized-service-deployment.md) — Launches and manages containerized applications using configuration files. ([source](https://github.com/django-helpdesk/django-helpdesk/tree/main/standalone)) ### Networking & Communication - [Support Ticket Notifications](https://awesome-repositories.com/f/networking-communication/support-ticket-notifications.md) — Sends automated alerts to staff and users regarding ticket creation and updates. ([source](https://github.com/django-helpdesk/django-helpdesk/tree/main/.tx)) ### Scientific & Mathematical Computing - [Support Workflow Modules](https://awesome-repositories.com/f/scientific-mathematical-computing/optional-feature-packages/optional-protocol-support/support-workflow-modules.md) — Enables optional features like kanban boards and knowledge bases to track support progress. ([source](https://github.com/django-helpdesk/django-helpdesk/blob/main/docs/standalone.rst))