Element Web is a web-based communication client used for real-time messaging and collaboration via the decentralized Matrix protocol. It functions as an end-to-end encrypted messenger, a VoIP client for voice and video conferencing, and an interface for interacting with integrated bots and external bridges. The project distinguishes itself through a modular architecture that supports runtime module loading and external script imports to extend core capabilities. It provides extensive white-labeling options, allowing for the customization of application branding, visual themes, and the use of
Chatwoot is a self-hosted, omnichannel customer support platform designed to aggregate messages from diverse social and digital channels into a single, collaborative team inbox. It provides organizations with full data ownership and control over their support infrastructure, ensuring strict logical separation of customer data through multi-tenant architecture. By centralizing communication, the platform enables teams to manage, route, and resolve inquiries within a unified workspace that maintains complete interaction history for every contact. The platform distinguishes itself through an eve
