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Systems for defining and executing sequences of actions triggered by a single user interaction.
Distinguishing note: Distinct from general automation: focuses on chained UI actions for customer support workflows.
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Chatwoot is a self-hosted, omnichannel customer support platform designed to aggregate messages from diverse social and digital channels into a single, collaborative team inbox. It provides organizations with full data ownership and control over their support infrastructure, ensuring strict logical separation of customer data through multi-tenant architecture. By centralizing communication, the platform enables teams to manage, route, and resolve inquiries within a unified workspace that maintains complete interaction history for every contact. The platform distinguishes itself through an eve
Chatwoot triggers sequences of pre-defined actions with a single click to handle repetitive tasks efficiently during customer conversations.