1 repo
Awesome GitHub RepositoriesSupport Analytics
Tools for measuring and reporting on customer support team performance and interaction metrics.
Distinguishing note: Focuses specifically on support-centric performance metrics rather than general business intelligence.
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Awesome Support Analytics GitHub Repositories
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- chatwoot/chatwoot
chatwoot/chatwoot
27,330View on GitHubChatwoot is a self-hosted, omnichannel customer support platform designed to aggregate messages from diverse social and digital channels into a single, collaborative team inbox. It provides organizations with full data ownership and control over their support infrastructure, ensuring strict logical separation of customer data through multi-tenant architecture. By centralizing communication, the platform enables teams to manage, route, and resolve inquiries within a unified workspace that maintains complete interaction history for every contact. The platform distinguishes itself through an eve
Chatwoot measures agent efficiency by monitoring total conversations, first response times, and resolution speed for customer inquiries.
Rubyactioncablechat-widgetconversation
