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Awesome GitHub RepositoriesOperational Routing Policies
Configuration frameworks for defining how incoming work is assigned to specific teams or channels based on business rules.
Distinguishing note: Focuses on the policy-driven assignment logic, distinct from the technical execution of routing or load balancing.
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Awesome Operational Routing Policies GitHub Repositories
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- chatwoot/chatwoot
chatwoot/chatwoot
27,330View on GitHubChatwoot is a self-hosted, omnichannel customer support platform designed to aggregate messages from diverse social and digital channels into a single, collaborative team inbox. It provides organizations with full data ownership and control over their support infrastructure, ensuring strict logical separation of customer data through multi-tenant architecture. By centralizing communication, the platform enables teams to manage, route, and resolve inquiries within a unified workspace that maintains complete interaction history for every contact. The platform distinguishes itself through an eve
Chatwoot defines distinct routing rules for different teams or channels to accommodate specific operational requirements and workflows.
Rubyactioncablechat-widgetconversation
