1 repo
Awesome GitHub RepositoriesInquiry Routing Engines
Systems that automatically distribute incoming requests to appropriate team members based on availability and policy.
Distinguishing note: Focuses on the logic of routing and distribution, distinct from the management of agent capacity itself.
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Awesome Inquiry Routing Engines GitHub Repositories
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- chatwoot/chatwoot
chatwoot/chatwoot
27,330View on GitHubChatwoot is a self-hosted, omnichannel customer support platform designed to aggregate messages from diverse social and digital channels into a single, collaborative team inbox. It provides organizations with full data ownership and control over their support infrastructure, ensuring strict logical separation of customer data through multi-tenant architecture. By centralizing communication, the platform enables teams to manage, route, and resolve inquiries within a unified workspace that maintains complete interaction history for every contact. The platform distinguishes itself through an eve
Chatwoot routes new conversations to agents based on their current capacity, prioritizing team members with the most availability.
Rubyactioncablechat-widgetconversation
