Peppermint-Lab/peppermint
Peppermint
Peppermint is a self-hosted suite of business tools comprising a customer support ticketing system, a client relationship management system, and a markdown-based project notebook. It provides a centralized workflow for resolving technical requests and tracking chronological interaction logs to maintain context within professional relationships.
The application is delivered as a containerized business tool, utilizing Docker to ensure consistent deployment and availability across different hosting platforms. It employs a process manager to monitor the application runtime and trigger automatic restarts.
The platform integrates internal project documentation capabilities for organizing task lists and long-term goals through markdown files. It further maintains a relational database schema to provide persistent, queryable audit trails for client history and support tickets.
Features
- Support Ticketing - Implements a centralized support ticketing system to manage and resolve technical requests through an organized workflow.
- Customer Relationship Management - Provides a dedicated platform for tracking client histories and interaction logs to maintain professional relationship context.
- Interaction History Tracking - Logs all client interactions and events in chronological order to maintain a persistent professional relationship context.
- Markdown Documentation Systems - Provides a project notebook system using markdown files to organize internal documentation, task lists, and strategic goals.
- Project Notes - Provides markdown-based project notebooks for organizing internal notes, task lists, and long-term strategic goals.
- Markdown-Based Content Storage - Stores project notes and documentation as human-readable plain text files using markdown formatting.
- Markdown Documentation - Employs markdown files to store and render structured internal project documentation and notes.
- Container Deployment - Packages the application environment into portable containers to ensure consistent deployment across any hosting platform.
- Container Isolation Technologies - Uses container-based isolation to ensure the application and its dependencies behave consistently across different hosting platforms.
- Docker Container Deployments - Ships the entire business suite as a package of Docker images to ensure consistent deployment across hosting platforms.
- Containerized Application Deployments - Deploys the entire business tool suite as portable container images for consistent availability across platforms.
- Business Tool Suites - Delivers a self-hosted suite of business tools as a consistent, containerized application package.
- Business Operations - Ticket management for customer support teams.
