Netflix/dispatchArchived
Dispatch
Dispatch is an incident response orchestration platform that automates the coordination of detection, participant assembly, and task tracking across existing communication and project management tools. It provides a web-configurable state machine to manage incident lifecycle transitions, with template-driven incident models that define types, priorities, and severity levels. The platform enforces role-based access control to map user roles to specific actions and data access, while maintaining a database-backed audit trail of all incident events and system changes for compliance and post-incident review.
The platform distinguishes itself through an event-driven workflow engine that emits and consumes events to trigger automated resource creation, notifications, and task tracking across integrated tools. Its plugin-based integration architecture connects to external platforms via standardized adapters, while an API-first extensibility layer allows customization of workflows and integration with tools beyond the plugin system. A web administration interface enables configuration of incident types, notification rules, and escalation policies without manual scripting, and supports assigning incident commanders with decision authority and delegation capabilities.
The system covers the full incident lifecycle, including automated timeline tracking so responders can focus on resolution without manual logging, task management to ensure follow-through on required actions, and post-incident review management that collects and organizes incident data for analysis and improvement. Participant roles can be customized through the web interface to control access and responsibilities during active incidents.
Features
- Incident Response Platforms - An automated platform that coordinates incident detection, participant assembly, and task tracking across communication and project management tools.
- Event-Driven Workflow Triggers - Orchestrates incident response by emitting and consuming events that trigger automated resource creation and notifications.
- Incident Workflow Customizations - Provides a programmatic API to customize incident workflows and integrate with external tools beyond the plugin system.
- API Integrations - Ships an API-first extensibility layer for integrating incident workflows with external tools and services.
